Help & Support

Need assistance? View our guides and learn how to use the Portal features.

Creating an Account

Do I need to register to use the Portal?

Yes, you need to register an account to use the Portal.

Email

Use the same email address as you used when buying barcodes. This ensures the system knows which barcodes to show in the Portal. If some barcodes are missing, it's likely they were purchased using a different email address. Contact the site you bought from as they will be able to update all orders to use one email address.

Email Verification

When you register, you will be asked to verify your email address. Click the link in the email once you've received it. If you don't see it, check your junk or spam folder.

If you receive an error when registering, try again in a different browser and disable any ad blockers. We do not serve adverts, but such plugins may inadvertently block components needed for the site to work.

Downloading Orders

You can download all the files associated with each order. Go to the Orders page and click on an order ID. This will load the single order page. If any downloads are available, you will see a 'Download files' button. Clicking this will download a zip file containing all the files associated with the order.

EAN/UPC GTIN Assignment Certificates

EAN/UPC barcode orders also allow you to update the assigned name on the GTIN Assignment Certificate and download the new version. This certificate confirms that you are the owner of the barcode.

For these orders, you will see text similar to "Your GTIN Assignment certificate is registered to [your name]". Click 'Update' next to that. A new option will appear, allowing you to type in the name. Click 'Update' to save the new name and generate a new certificate. When it has completed, a message will appear with a download link. Clicking this will download the new certificate.

Dynamic QR Codes

This section allows you to manage your dynamic QR codes. You can download the QR images by clicking the 'Download' button next to each QR order. It will show you the QR filename, the link encoded in it, and the destination link (target URL).

Visit the Dynamic QR Codes page to manage your QR codes.

Updating the Link

You can update the destination link for each QR code by clicking anywhere on an order, then clicking the 'Edit' button that appears. A popup will show with the current link. Change the link and click 'Save' to update it. Your dynamic QR code will now automatically redirect to the new link. You do not need to download the QR code images again for this to work.

Renewal

You can also see the renewal dates for each QR code. These are the dates when the QR code will need to be renewed. If the QR code is expired, you will see a message to that effect. Please contact the site you bought the QR codes from in order to renew them. This will keep the QR code active and working.

2D Barcodes

A 2D barcode is a special kind of QR code that performs two functions:

  • Identifies a product
  • Provides an entry point to digital information about the product

Visit the 2D Barcodes page to create and manage your 2D barcodes.

Creating a 2D Barcode

You will see a list of your barcode numbers. For each, you have the option to create a 2D barcode. Clicking this will display a popup with Identifier and GTIN Number options. Both are pre-filled and do not need to be changed. The other options, 'Enable key qualifiers' and 'Enable data attributes' are optional and can be left as is unless you need to use them. Please see https://ibndigital.link/quick-start-guide/ for more information on these options.

Click 'Create Link' to generate a 2D barcode image for that number in SVG format. You will see a new option appear, 'Download QR Code'. Clicking this will download the SVG image. You can then use this image in your product packaging.

Registrations

The registrations section allows you to register your barcode numbers and product details in official and third-party databases, making it easier for retailers and customers to verify your products.

Visit the Registrations page to manage your product registrations.

What Does Registration Include?

When you register a product, you can submit the following details and more for each barcode:

  • Barcode number (GTIN, EAN or UPC)
  • Product name
  • Product description
  • Product image
  • Manufacturer
  • Price
  • Country of origin

These details help improve product authenticity and visibility in online and retail databases.

Where Is My Product Registered?

By registering your barcode, your product information can appear in databases such as:

How to Register a Product

  1. Go to the Registrations page.
  2. Click 'Register' next to the barcode you wish to register.
  3. Fill in the product form with the required information for that number.
  4. Upload a product image (optional but recommended).
  5. Click 'Save' to complete your registration.

Once submitted, your product details will be published to the relevant databases.

Updating Registrations

You can update your product details at any time by clicking 'Edit' next to the registered barcode and making any required changes. Make sure to save the updated information. You can also delete a registration by clicking 'Delete' next to the barcode.

A note about changing a registered image: images often get cached by browsers and other systems. If you change the image, you may need to clear your browser cache to see the new image. If you still don't see the new image, you may need to wait at least 24 hours. If after that time it still doesn't show, please contact the site you bought the barcodes from as they may need to clear other system caches.