Frequently Asked Questions

Barcodes purchased from an IBN member site using the same email address as your Portal login will appear in your account. If some barcodes are missing, they may have been purchased using a different email address. Contact the site you bought from to update all orders to use one email address.

Yes, all dynamic QR codes will show in your account if purchased using the same email address as your Portal login. You can change the destination links for your dynamic QR codes at any time. Visit the Dynamic QR Codes page to manage your QR codes. You do not need to download the QR code images again when you update the destination link.

Yes, you can create 2D barcode images from your barcode numbers using our 100% GS1-compatible resolver system. These 2D barcodes will work when scanned at retailers who have adopted the new GS1 Digital Link standard. Visit the 2D Barcodes page to create and manage your 2D barcodes.

Yes, you can register your barcodes through the Portal. Registration is optional but useful for increasing the visibility of your products and barcodes online. It also helps to prevent illegal use of your barcode numbers. Your registrations will appear in databases such as barcodesdatabase.org and ibnverified.org. Visit the Registrations page when logged in to register your barcodes and add product information including product name, description, images, manufacturer details, price, and country of origin.

Yes, you can update the business name on your GTIN Assignment Certificate. For EAN/UPC barcode orders, you will see text indicating which name your certificate is registered to. Click 'Update' next to that, enter the new business name, and click 'Update' again to save and generate a new certificate. Once completed, a download link will appear for the updated certificate. See Help for more information.

No. Please buy more barcodes from your local IBN barcode supplier.